Shipping policy

Shipping Information

  • Delivery Timeline: We strive to get your order to you as quickly as possible. Estimated shipping time is 5–7 business days.

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or refund.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Condition: In the same condition that you received it.

  • Usage: Unworn or unused.

  • Packaging: All original tags attached and in its original packaging.

  • Proof: A receipt or proof of purchase is required.

How to Start a Return

  1. Contact Us: Email our team at latam@adsofferhub.online.

  2. Shipment: Returns must be sent to the following address:

    Provided by Customer support to avoid Spam

  3. Process: If your return is accepted, we’ll provide a return shipping label and instructions. Items sent back without a prior request will not be accepted.

Damages, Exceptions, and Exchanges

  • Issues: Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or incorrect.

  • Non-Returnable: We cannot accept returns on perishables (food/flowers), custom/personalized products, personal care goods (beauty products), hazardous materials, sale items, or gift cards.

  • Exchanges: The fastest way to swap an item is to return the original and place a new order once the return is approved.